Project details

Process driven to data driven desktop automation

Published by: Deloitte

Status: PUBLISHED

Category: DATA INTELLIGENCE

Application domain: Information Technology

Budget (EUR): UP TO 15000

Quotes accepted until: 13 May 2019

Expected development duration/delivery timeframe: March 2019

Submitted quotes: 0

Visits: 3

Brainies working on project: 3

Project full brief

PROJECT GENERAL DESCRIPTION
PROJECT LANGUAGEenglish
TITLEProcess driven to data driven desktop automation
APPLICATION DOMAINInformation Technology
PROJECT DESCRIPTIONOur help desk system currently relies on advanced digital technology to support human operators in their customer care activity.
Our system is based on a consolidated process and takes advantage of automation techniques in terms of digital triggers that, asking the customer a set of predefined questions, reacts on the customer's answers to guide the operators in determining what the customer's problem is and eventually find a solution.
We are aiming to move from our process-driven system to a data-driven system where the customer's trouble reports are fed to algorithms that, thanks to machine learning techniques, on one hand provide prescriptive analytics that not only solve a problem but help correct behaviors to avoid the problem occurrence; on the other hand build up a data mine which, using artificial intelligence techniques, will be able to provide deductive analytics.
The goal is to start reducing human intervention in the analysis of repetitive cases, eventually reaching the total automation of the entire process
PROJECT CATEGORYDATA INTELLIGENCE
PROJECT SUBCATEGORYDecision support systems
PROJECT GOALWe would like to receive a software system that, by applying data intelligence and machine learning algorithms to our database of cases, will be capable of accepting incoming cases and providing solutions without any manual intervention. On the basis of the historical data and of the new incoming cases the system will learn how to recognize patterns in order to provide prescriptive analytics.
ATTACHMENTS-
DATA DESCRIPTION
DATA OVERVIEWDatabase of trouble reports.
To be completed
ATTACHMENTS-
DATASET
FILE DATA FORMATSQL
FILE DATA SIZETBD
DOWNLOAD INSTRUCTIONS
ATTACHMENTS (DATA OR DATA SAMPLE)-
QUANTITIES OF INTEREST
INPUTSThe trouble report database
VARIABLES
OUTPUTS
CONSTRAINTS
BENCHMARK AND NOTES
BENCHMARKTEST CASES
ATTACHMENTS-
NOTES
DELIVERABLES
DELIVERABLE TYPESOFTWARE
DELIVERABLE DESCRIPTIONTBD
EXCLUSIONS
PROJECT VALUE AND DURATION
PROJECT VALUE RANGE (EURO)UP TO 15000
PROJECT DEVELOPMENT EXPECTED DUE DATE/TIMEFRAMEMarch 2019
BRAINY CATEGORIES THE PROJECT IS OPEN TO
BRAINIESAPPRENTICE - SPECIALIST - EXPERT
BRAINIES PROSMALL - MEDIUM - LARGE